Park Crossing Dentistry - Charlotte

Dental Emergencies in Charlotte

Tooth sensitivity is one of the most common dental complaints, and it is almost always treatable. Find out what is causing your discomfort and what can be done about it.
Book Now Call 980-470-5687

Do you need emergency dental care?

A dental emergency is any situation that requires immediate attention to save a tooth, stop uncontrolled bleeding, or relieve severe pain. A serious infection or abscess in the mouth can become life-threatening if left untreated and should never be ignored.

    Dr. Josh Neubauer and the team are here to help you through unexpected dental situations as quickly as possible. Call the office right away if you are experiencing any of the following:

  • A toothache severe enough to prevent you from eating or sleeping.
  • A tooth that has been knocked out completely.
  • A significantly chipped, cracked, or broken tooth.
  • A lost composite filling or dental crown.
  • An abscess or pimple-like swelling on the gumline.
  • Broken or loose braces (contact your orthodontist directly for this).

Dental first aid: what to do while you wait

Dental emergencies can be frightening, but staying calm and taking the right steps before your appointment can make a meaningful difference. Here is what to do for the most common situations:

Toothache

Apply a cold compress to the outside of your face to help reduce swelling and discomfort. Over-the-counter pain relievers such as acetaminophen or ibuprofen may help take the edge off while you wait. Always follow the dosage instructions on the packaging and the advice of your doctor. Make a note of what you have taken, how much, and when, so the team can factor that in when you arrive.

Knocked-out tooth

Time is critical. If the tooth is intact and reasonably clean, gently reinsert it into the socket without touching the root and hold it in place. If that is not possible, store the tooth in a cup of milk and call the office immediately. The sooner you are seen, the better the chance of saving the tooth.

Broken tooth

Rinse your mouth gently with warm water to clear any small fragments. If there is bleeding, apply a piece of sterile gauze to the area and hold it in place until the bleeding slows. A cold compress applied to the outside of the face can help reduce swelling. Call the office right away.

Abscess

An abscess is an infection that develops around the root of a tooth or between the teeth and gums. It can cause serious damage to surrounding tissue and, if left untreated, the infection can spread beyond the mouth. Do not wait to seek care. In the meantime, rinsing with a mild saltwater solution (half a teaspoon of table salt dissolved in eight ounces of water) several times a day may help draw the infection toward the surface and temporarily ease discomfort.

Schedule your exam and consultation

Your visit begins with a thorough examination of your teeth, gums, soft tissues, and bite. We want to understand the full picture of your oral health before recommending any course of treatment.
Before moving forward, we take the time to learn about your health history, any concerns you may have, and what you’re hoping to achieve. Our goal is to make sure you feel informed and comfortable every step of the way. Contact us today to book your appointment.

Frequently Asked Questions

Any dental problem that cannot wait for a routine appointment is a dental emergency. This includes severe or worsening tooth pain, a knocked-out or broken tooth, a lost dental crown or composite filling that is causing pain or sensitivity, visible swelling in the mouth or jaw, or an abscess. When in doubt, call the office and describe your symptoms so the team can advise on how urgently you need to be seen.

If you knock out a tooth and cannot reach your dental office, try to reinsert the tooth gently into the socket or keep it stored in milk. Seek care as soon as possible, as the window for saving a knocked-out tooth is narrow. If swelling is severe or you are having difficulty breathing or swallowing, go to the nearest emergency room immediately.

It depends on the level of discomfort. A lost composite filling or dental crown can leave the underlying tooth exposed and sensitive. If the tooth is painful, sharp-edged, or causing significant sensitivity, it should be treated promptly. In the meantime, over-the-counter dental cement available at most pharmacies can be used as a temporary measure until you are seen.

A dental abscess is a serious infection that can become dangerous if it spreads to the jaw, neck, or other areas of the body. Symptoms such as fever, difficulty swallowing, swelling that extends beyond the mouth, or difficulty breathing alongside dental pain require immediate medical attention. If you cannot reach your dentist, go to the emergency room.

Ideally within 30 to 60 minutes. The sooner a knocked-out tooth is repositioned and stabilized, the greater the likelihood that it can be saved. Calling the office immediately gives the team time to prepare for your arrival and increases the chances of a successful outcome.

Emergency appointments may carry a different fee structure than routine visits depending on the time, complexity, and resources required. It is always worth calling ahead so the team can advise you on what to expect. If you have dental insurance, dental emergencies are often at least partially covered depending on your plan.

Wearing a custom sports guard during physical activity, attending regular teeth cleanings and exams, addressing cavities and cracked teeth early, and avoiding habits like chewing ice or using your teeth to open packaging all reduce the likelihood of a dental emergency. Many urgent situations stem from untreated problems that could have been caught sooner during a routine visit.

Google Verified Patient Reviews

Brittany Scales
1 month ago
Hands down, the greatest dental care you can find! I first joined this practice many years ago and still talk about how amazing they are to this day. I had to move out of the city for work over five years ago (and now live over an hour away), and I genuinely miss coming here, as strange as that sounds for a dental office! I’ve been to many different dentists since moving, and absolutely nothing compares to the thorough care you get here. Highly, highly recommend.
More
Jessica Mouzon
3 months ago
I had a great experience at Park Crossing Dentistry. From the moment I walked in, everyone was incredibly friendly, welcoming, and genuinely helpful. The staff were knowledgeable and took the time to clearly explain everything, which made me feel comfortable and confident in my care. What stood out most was how invested they were in actually helping me and addressing my concerns. You can tell they truly care about their patients, not just the appointment. I’m very impressed overall. 10/10 experience and I’ve officially found my new dentistry home. Highly recommend!
More
Kevin Jones
3 months ago
Relevant Truth: I grew up very poor, and as a result, we couldn't afford to go to the dentist. Fast forward to my high school graduation, and I joined the US Army, which (in only the Army way) caught me up on my dental work with "military kindness." Needless to say, that was traumatizing, and since then I have always feared dentist offices. So, when I find one, I am beyond grateful. When selecting a dentist, my MOST IMPORTANT factor is patient empathy and financial integrity. I can say without doubt that Park Crossing Dentistry has that. My hygienist, Olivia, was constantly checking in with me to ensure that I was at ease. She informed me that if I ever felt I needed a break, all I had to do was raise my right hand. Additionally, when I had questions, she would pause and welcome them. She had a sound understanding of patient anxiety and how best to support patients while also performing the necessary work. Dr. Powell was my dentist, and I must say there was an important event that meant a great deal to me. During my examination, she noted a potential need for a filling; however, she didn't feel it was necessary yet, and doesn't believe in drilling and cutting teeth unnecessarily. This decision was more than just an appreciation of my teeth; it was prioritizing my teeth over her bottom line. That speaks volumes to me. So, as long as they are there, I'm there, and when you go there, ask for them!
More
Libby Robinson
4 months ago
Dental anxiety champions PLEASE keep reading. I would genuinely give a million stars if I could! If you're like me and googled "best dentists in Charlotte", there is a reason these guys are on the list. My first interaction of calling to make an appointment was seamless, quick and professional. THEN I got the opportunity to meet some of the most amazing dental staff I have ever had the pleasure of meeting. I HATE (used to) the dentist from bad experiences in the past and this entire practice changed that. So kind, GENTLE, explains everything and patient. I had a cleaning and went back for fillings and it was a surprisingly easy process for everything. Dr. Neubauer was amazing, very careful and considerate of everything. (Did I mention gentle and not scary?) I am so thankful to have found a practice like this to change my perspective on dental care. I really appreciate the entire team there, thank you!
More
Karen Bringle
4 months ago
Having recently moved to Charlotte, this was my first visit. I was due for a cleaning and exam and was glad to get both in one visit with little wait time. Kudos to all the staff with whom I interacted: Jessie, front desk, Olivia, hygienist, Dr. Powell, dentist, and Shawn, Treatment Coordinator. Each was knowledgeable, informative, and especially congenial. I look forward to Dr. Powell doing some needed repair work next month. She carefully explained my options and answered all my questions.
More
Brittany Scales
1 month ago
Hands down, the greatest dental care you can find! I first joined this practice many years ago and still talk about how amazing they are to this day. I had to move out of the city for work over five years ago (and now live over an hour away), and I genuinely miss coming here, as strange as that sounds for a dental office! I’ve been to many different dentists since moving, and absolutely nothing compares to the thorough care you get here. Highly, highly recommend.
More
Jessica Mouzon
3 months ago
I had a great experience at Park Crossing Dentistry. From the moment I walked in, everyone was incredibly friendly, welcoming, and genuinely helpful. The staff were knowledgeable and took the time to clearly explain everything, which made me feel comfortable and confident in my care. What stood out most was how invested they were in actually helping me and addressing my concerns. You can tell they truly care about their patients, not just the appointment. I’m very impressed overall. 10/10 experience and I’ve officially found my new dentistry home. Highly recommend!
More
Kevin Jones
3 months ago
Relevant Truth: I grew up very poor, and as a result, we couldn't afford to go to the dentist. Fast forward to my high school graduation, and I joined the US Army, which (in only the Army way) caught me up on my dental work with "military kindness." Needless to say, that was traumatizing, and since then I have always feared dentist offices. So, when I find one, I am beyond grateful. When selecting a dentist, my MOST IMPORTANT factor is patient empathy and financial integrity. I can say without doubt that Park Crossing Dentistry has that. My hygienist, Olivia, was constantly checking in with me to ensure that I was at ease. She informed me that if I ever felt I needed a break, all I had to do was raise my right hand. Additionally, when I had questions, she would pause and welcome them. She had a sound understanding of patient anxiety and how best to support patients while also performing the necessary work. Dr. Powell was my dentist, and I must say there was an important event that meant a great deal to me. During my examination, she noted a potential need for a filling; however, she didn't feel it was necessary yet, and doesn't believe in drilling and cutting teeth unnecessarily. This decision was more than just an appreciation of my teeth; it was prioritizing my teeth over her bottom line. That speaks volumes to me. So, as long as they are there, I'm there, and when you go there, ask for them!
More
Libby Robinson
4 months ago
Dental anxiety champions PLEASE keep reading. I would genuinely give a million stars if I could! If you're like me and googled "best dentists in Charlotte", there is a reason these guys are on the list. My first interaction of calling to make an appointment was seamless, quick and professional. THEN I got the opportunity to meet some of the most amazing dental staff I have ever had the pleasure of meeting. I HATE (used to) the dentist from bad experiences in the past and this entire practice changed that. So kind, GENTLE, explains everything and patient. I had a cleaning and went back for fillings and it was a surprisingly easy process for everything. Dr. Neubauer was amazing, very careful and considerate of everything. (Did I mention gentle and not scary?) I am so thankful to have found a practice like this to change my perspective on dental care. I really appreciate the entire team there, thank you!
More
Karen Bringle
4 months ago
Having recently moved to Charlotte, this was my first visit. I was due for a cleaning and exam and was glad to get both in one visit with little wait time. Kudos to all the staff with whom I interacted: Jessie, front desk, Olivia, hygienist, Dr. Powell, dentist, and Shawn, Treatment Coordinator. Each was knowledgeable, informative, and especially congenial. I look forward to Dr. Powell doing some needed repair work next month. She carefully explained my options and answered all my questions.
More

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Book Now Call 980-470-5687